SERVPRO is Available 24/7 365 for Emergency Restoration Services
SERVPRO is a nationwide network of individually owned and operated franchise locations. With a physical presence in virtually every community in the US and parts of Canada, SERVPRO has the combined capability to respond to any size loss at any time. SERVPRO franchise owners live and operate in the communities they serve, so each community is represented by a small business owner who can assure you will receive personal service.
With over fifty years in the industry SERVPRO is a leading provider of Fire & Smoke Damage Restoration, Water Damage Restoration, Mold Remediation, and Commercial Large Loss Restoration services.
If your home or business in Cleburne, or the surrounding areas requires services, SERVPRO of Crowley & South Johnson County has the people, equipment, training, and experience to handle any size loss. We are always here to help 24/7/365 even on holidays!
We can be reached by calling 1-866-737-8899 anytime you need us.
Mold Removal Requires Professional Remediation
In the State of Texas there are regulations designed to protect consumers in regards to mold removal. The regulations are known as The Texas Mold Assessors and Remediators Occupations Code. This document can be downloaded from the Texas Department of Licensing & Regulation.
The rules serve multiple purposes in protecting consumers. One is to assist in the prevention of consumers being exploited by unscrupulous, and sometimes unqualified, contractors who utilize fear mongering techniques to prey on unwary consumers. Another purpose is to help consumers assure their property is restored using scientifically-based processes so the air quality in their living environment is safe and healthy.
It is very important, of course, to select a restoration contractor who is properly licensed and who follows the protocol developed by a licensed mold inspector. SERVPRO of Crowley & South Johnson County is just such a company. Our trained experts will assure your property receives the professional attention it needs and deserves.
How to Prevent Water Damage From a Leaking Garage Door
Blog Summary: SERVPRO of Crowley and South Johnson provides water damage restoration for a wide range of water damage scenarios, including water damage from a leaky garage door.
The knowledgeable and certified professionals at SERVPRO of Crowley and South Johnson County know all too well how a water damage disaster can turn calm into chaos and solitude into stress. The frequency of water damage emergencies is staggering. Industry estimates are that 14,000 people in the US experience a water damage emergency at home or work each day. The costs are equally as staggering. Water damage and mold issues cost the insurance industry 2.5 billion dollars annually. The average expense of a home water damage insurance claim is thousands of dollars. Water damage emergencies are not only stressful, but they are also expensive. Efforts to prevent a water damage emergency are worth the peace of mind and the investment.
A garage door can be a source of water damage in the garage. This statement sounds like a contradiction, but it is true. The garage door is designed to protect the interior space from the elements such as rain, hail, high winds, snow, and sleet. Yet, garage doors, as impregnable as they may seem, can fail.
If a homeowner notices unwanted water in the garage and the evidence does not point to a roof or water leak, the garage door may be the source of the unwanted moisture. Here are three things that can go wrong with the garage door.
- A panel on the garage door may become damaged
Single panel garage doors are uncommon. The typical garage door consists of three to five segmented panels linked together to form a solid door. Technically speaking, the door is not solid. The panels are designed and assembled in such a way that no gaps exist between the panels when the door is closed. As long as the door is functioning properly, it keeps out the elements.
Over time, a panel failure can occur. Usually, the bottom panel is the first panel to fail since it is subjected to rigorous stresses and excessive surface moisture. Damage can include cracking. Once this cracking has occurred, water can seep through the panel and into the garage. The solution is to repair the panel or to replace the entire door. The remedy may be as simple as some filler compound, sandpaper, and paint. As with any water leak, solving the problem at the source, the damaged panel, is crucial. Exposing portions of the garage to long-term exposure to water can lead to advanced secondary damage.
- The weatherstripping Is deteriorated or damaged
Most garage doors have weather stripping consisting of a rubber flap running along the bottom of the garage door. Garage door installers recommend adding weather stripping along the sides and top of the door. A gap between the frame and the door allows moist air, rain, sleet, and snow to freely enter the garage. As the weather stripping ages, it loses its pliability and begins to crack and break, allowing the elements to invade the garage. The degraded weather stripping is no match for wind-driven rain.
- Habitually failing to close the garage door, especially when the weather is terrible
According to the Cleburne Times-Review, Cleburne, TX, averages around thirty-eight inches of precipitation a year. In 2018, the area received well over fifty inches of rain, forty percent above the annual average, demonstrating that Cleburne, Crowley, and the greater South Johnson County area can experience heavy rainfall over an extended period of time.
Forgetting to close the garage door during bad weather can lead to a flooded garage, along with everything in it. Opening and closing the garage door every time an errand is run can be a time-consuming nuisance, but the effort to preserve the garage and its contents from water damage and mold infestation is worth it.
Tips to Prevent Water Damage in the Garage
- Repair broken door panels, including the floor seal on the bottom panel.
- Add weather stripping along the sides and top of the door.
- Adjust the landscaping to direct water away from the garage entrance, paying special attention to the slope of the yard.
- Add trench drains to capture and carry pooling water away from the garage.
- Pay attention to the gutters and downspouts. Keep the gutters clean so that the water can flow freely. Extend the downspouts to direct the water away from both the house and the garage.
- Resurfacing the garage floor is extreme and expensive, but if the floor slopes toward the house, the only recourse may be to change the grade so that any water that enters the garage immediately finds its way out.
What to Do if the Garage Is Flooded
If the water damage is severe, do not delay in contacting the team of water damage and mold remediation experts at SERVPRO of Crowley and South Johnson County. Water in the garage can present a major slip-and-fall hazard. Items stored in the garage can develop mold almost immediately, so waiting a day or two to call in the professionals could mean having to deal with advanced secondary water damage requiring mold remediation and more expensive reconstruction services.
Because the garage is often closed up, mold can take hold. When it does, the homeowner can track the mold spores throughout the rest of the home, increasing the extent of the water and mold damage disaster. For many people, the garage is a significant storage area. When a water damage disaster occurs, the stored items need immediate attention. Personal documents, business records, clothing, furniture, electronics, hobby equipment, tools, electronics, and keepsakes are often stored in the garage. Allowing these valuable items to soak in the moist, damp environment of a flooded garage is dangerous, unhealthy, and harmful for the items stored in the garage.
As a locally owned and operated business, the SERVPRO of Crowley and South Johnson County team lives and works in the community and is close by and ready to respond immediately when a home or garage needs water damage restoration and mold mitigation and remediation services. The SERVPRO pros clean, sanitize, disinfect, and deodorize the damaged area so it both looks and smells as good as new.
Service areas include Crowley, Cleburne, Joshua, Keene, Alvarado, Venus, Grandview, Godley, Rio Vista, Cresson, and Lillian. For more information about water damage restoration in Crowley, TX, contact the office by phone at (817) 297-8588 or by email at office@SERVPROcrowley.com.
Why Fire Safety Practices Are Vital During COVID-19 in Order to Prevent Fire Damage
Fire affecting belongings in a home.
Blog Summary: SERVPRO of Crowley and South Johnson County explains how homeowners can practice proper fire safety in order to prevent fire damage from the increased house fire risks presented by COVID-19.
At SERVPRO of Crowley and South Johnson County, the team understands that a house fire can be the most traumatic event in the life of a family since fire damage and smoke damage affect every room of a home. The expert technicians are skilled in restoring customers’ valuables with care and thoroughness. The SERVPRO office staff helps customers navigate the process of restoring the home and personal property back to normal. The caring professionals at SERVPRO of Crowley and South Johnson County assist homeowners and businesses through the fire damage restoration process until the job is finished.
Fire prevention advisors recognize the recent spike in house fires and associate the cause with certain aspects of the response to the COVID-19 pandemic. “The COVID-19 situation has resulted in many localities recommending or requiring people to ‘self-isolate’ and, in some cases eliminate all social movement except for critical needs (going to the doctor, getting groceries, etc.).”
The analysis continues: “The fact that many more people are in their homes for longer periods of time can present enhanced risks due to increased cooking, increased use of heating equipment and increased consumption of smoking materials inside as well as alcohol use. These activities, although they may be thought of as routine, can turn disastrous if not exercised with an attitude of prevention…. In addition, the “normal” risks associated with target populations, notably the elderly and children, are still present.”
Anecdotal evidence points to a rise in house fires during the COVID pandemic as more people self-quarantine, work remotely, and do school from home. Here are five critical areas that contribute to this increase in fire damage disasters in homes, not only in Crowley and South Johnson County but also across the United States.
- More home cooking is taking place
According to an article at Food and Wine magazine, “The issue is also reportedly tied to more than people just cooking more meals at home. Importantly, more novice cooks may be trying their hand at cooking out of necessity, boredom, or both, which can cause more mistakes. And speaking of boredom, people may also be trying new cooking techniques they’re less familiar with.”
Tips to avoid causing a cooking fire include:
- Never leave an item cooking on the stove unattended. Turn off the burner and remove the pot or pan from the burner. Be careful of seemingly insignificant distractions such as a knock at the door, a phone call, or posting on social media.
- Keep an appropriate fire extinguisher and a supply of baking soda handy in case of a grease fire. Never use water to extinguish a grease fire.
- Keep fresh batteries in all smoke detectors.
- Virtual work and school overloading circuits with devices
The pandemic has sent millions of workers and students home to continue work and school on laptops or desktop computers. Home offices and home classrooms are stressing electrical circuits to the max. As a preventive safety measure, schedule an inspection by a certified electrician to assess needs based on consumption with the aim of making appropriate and sufficient upgrades at the panel box.
- Use of home space heaters
Compact space heaters are an efficient and economical way to customize a work or study space to individual needs. Users should be aware of load usage and avoid overloading electrical circuits. Space heaters should never be used to dry wet clothing. Keep young children and pets away from space heaters at all times. Never leave an operating heater unattended. Keep heaters and all electrical equipment away from water and moisture.
- Increased fireplace usage to heat homes in order to save money
Fireplace use has skyrocketed during the pandemic. Make sure to have a CO detector near the fireplace, along with the appropriate fire extinguisher. Burn the more efficient well-seasoned hardwoods in fireplaces and wood stoves. If usage is heavy, call in a chimney sweep for an inspection and cleaning at least twice a year. Be informed of fireplace safety tips and follow them carefully.
- Grill usage is up, presenting an additional fire concern
Outdoor spaces, especially outdoor kitchens, have become ever more popular during the pandemic as grill masters fire up the grills to exercise their culinary skills in the safety of the outdoors. Gas grills cause more house fires than briquette-type grills.
Basic grill safety should start with a clean and well-maintained grill. Position the grill at least ten feet away from any structure. Avoid grilling under an awning or overhang. Take proper precautions when lighting the grill. Keep a fire extinguisher nearby, and never leave the grill unattended, especially if children or pets are in the area. To avoid personal injury while grilling, use implements that are designed and approved for grill usage.
SERVPRO of Crowley and South Johnson County is ready to respond immediately when a home or business needs fire damage restoration services. Since even small house fires cause extensive fire, smoke, and water damage, enlisting the services of a restoration company that has knowledgeable, experienced, and well-trained technicians certified across many areas is the homeowner’s best option. The SERVPRO team is available 24/7 and can have resources and personnel mobilized on scene and in action in minutes, not hours. Count on SERVPRO of Crowley and South Johnson County for fire damage restoration to your home in Cleburne, TX or surrounding areas.
For more information about fire damage restoration, contact the office by phone at (817) 297-8588 or by email at office@SERVPROcrowley.com.
Where to Look for Mold in a Commercial Facility: Five Places Where Mold Can Hide and Flourish
Blog Summary: SERVPRO of Crowley and South Johnson County, a damage restoration company in the Crowley, TX, area, offers tips on where to find mold in a commercial facility.
The commercial mold remediation professionals at SERVPRO of Crowley and South Johnson County understand that a mold infestation or other property damage disaster can cause a significant business interruption. A mold problem can present serious health effects for employees exposed to the mold at the commercial property. Customers exposed to the mold through product contact are also vulnerable. Whatever the cause of the infestation, every hour spent cleaning up is an hour of lost productivity and revenue. Identifying a mold issue and resolving it quickly is crucial for the sake of safety and continued profitability.
Five Common Hiding Places for Mold in a Commercial Facility
In the search for mold, knowing where to look and regularly inspecting those areas is crucial to preventing and controlling mold issues. A commercial building may be harboring mold in discrete, inaccessible spaces that escape the attention of the building manager or custodial staff. Left unaddressed, the mold can explode into an infestation.
According to the Centers for Disease Control and Prevention, people not affected by mold can develop health effects after long-term exposure to mold spores.
Mold thrives in warm, dark, moist spaces where there is organic material upon which to feed. Mold can be fuzzy or slimy in texture or brown, black, or green in color. Routine mold inspections should encompass visible and accessible spaces such as walls, other flat surfaces, bathrooms, showers, kitchen areas, closets, and file cabinets. Some of the less obvious locations for mold growth include the following areas:
Carpet padding exposed to long-term moisture can harbor hidden mold. Surface mold is easy to spot on carpeting or floor mats but not so with mold in the padding.
Condensation or water leaks that seep into the air ducts can create a breeding ground for mold. The ductwork can then transport the mold spores throughout the entire building.
- Drain Pans
HVAC, appliance, and machinery condensate drain pans foster mold growth. These drain pans are often hard to access and properly clean, making them even more susceptible to mold spore infestation.
- Industrial Wooden Pallets
The high moisture content — 35% to 60% — and sugar content make green hardwood pallets a prime breeding ground for mold. Mold-inhibiting chemicals are not always applied to all pallets, especially when these pallets are constructed in countries with low or no mold prevention regulations. Recent litigation regarding TBP, a mold-inhibitor, has caused some pallet customers to shy away from suppliers applying the chemical to their pallet products.
An article at Modern Materials Handling entitled “Dealing with Moldy Pallets” offers the following helpful tips for business owners who use wooden pallets at their facilities: “Understand that how you store and handle your pallet can go a long way to preventing mold. Keeping them dry and clean is a start. Avoid storing them in the yard if possible or storing a load of pallets in an enclosed trailer for an extended period of time. If you wash your pallets down for sanitary reasons, make sure they are dry before you put them back into use. Where possible, avoid storing pallets in closed trailers for any length of time.”
- Imported Products
Product quality controllers and risk engineers need to pay special attention to imported goods, parts, or raw materials used in the production process or sold as end products.
An industry leader specializing in product quality correction offers this advice to operations officers and facility managers regarding mold growth and exposure liabilities stemming from imported goods: “Mold growth occurs when imported products travel long distances and experience damp conditions. Products coming from Asia or regions with high humidity are most likely to risk mold growth. Manufacturers in these countries may not have strict regulations about warehouse conditions that can lead to moisture being trapped in the packaging. These conditions allow mold spores to start growing and then continue to spread while the product is in transit.”
Liabilities and losses from goods damaged by goods can be large, the article goes on to state. “A small amount of mold growth can spread to affect an entire shipment by the time it reaches its destination at your warehouse…When products arrive with mold formation, your company is responsible for footing the costs to replace the product. Depending on how much of the product is affected, these costs can be high. On top of financial losses, these setbacks can cause damage to your reputation when you must explain to distributors or retailers why a product is not available on deadline.”
Mold can spread quickly through a commercial property if left untreated. SERVPRO of Crowley and South Johnson County can respond quickly, working first to contain the infestation to help prevent its spread to other parts of the building. Failure to contain the mold outbreak can contaminate not only a facility but also the internal logistics, and even worse, the extended customer supply chain network.
SERVPRO technicians will begin the remediation process, working safely and effectively to manage the situation. They have the training, experience, and equipment to contain the mold infestation and remediate it to preloss condition, as well as provide any other commercial damage restoration services that may be needed.
For more information about commercial mold removal in Crowley, TX, contact the office by phone at (817) 297-8588 or by email at office@SERVPROcrowley.com.
SERVPRO Responds Faster to Disaster
Floods are one of the most common and widespread natural disasters in the U.S. In the last five years, all 50 states have experienced floods or flash floods according to reports from Fema.gov. It doesn’t matter if a home or business is near a coastline, near a river or even in the desert, there is always potential for flood damage.
Floods cause more damage in the U.S. each year than any other disaster according to the American Red Cross! The following are a few flood safety tips from The American Red Cross.
- Stay away from any and all floodwaters! Should you come up on a flowing stream, where water is above your ankles – stop! Turn around and go back! Do not attempt to try to cross it - just six inches of steady moving water can sweep you off your feet!
- Should you come across a flooded road while driving – never attempt to drive through it, turn around and go another way. If you’re in a vehicle, quickly move to higher ground. Vehicles can be swept away by less than 2-feet of moving water.
- Keep children out of the water. They are curious and often lack knowledge and restraint regarding the safety of running water or contaminated water due to flooding.
Should a flood strike your home or business, contact SERVPRO of Crowley and South Johnson County. Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. The team at SERVPRO of Crowley and South Johnson County arrives quickly and starts the water extraction process almost immediately. When fire and water take control of your life, SERVPRO of Crowley and South Johnson County will help you take it back!
Common Causes of Water Damage in Commercial Buildings and Facilities
Blog Summary: SERVPRO of Crowley and South Johnson County helps businesses recover from water damage with commercial water damage restoration services.
If fire or water damage sidelines a local business, services from a professional damage restoration company in Crowley, TX, or South Johnson County are needed to quickly restore the property. Every hour spent restoring the business means lost revenue and productivity. Commercial restoration presents unique challenges that require special training, experience, and resources to successfully handle any disaster, small or large, including water, fire, storm damage.
Water damage in the workplace can:
- hinder productivity
- disrupt sales
- create an unsafe work and business environment
- endanger the health of employees, clients, or customers
- compromise the structural integrity of the facility
- damage equipment and tools
- ruin product, inventory, and supplies
- interrupt customer service
At the first signs of commercial water damage, take immediate action to restore the property and reduce the negative impact of the incident by enlisting the services of a qualified commercial water damage restoration company.
Common Causes of Commercial Water Damage
Though the scale and the scope of work may present unique challenges, most problems can be averted or prevented altogether by resolving the causes of water damage when they are first discovered.
Some of the most common causes of commercial water damage:
- Damaged and leaky pipes
Pressure changes, frigid temperatures, and deteriorated water supply lines and sewer drains can cause water damage. Signs of water damage include water stains, bulging walls, a musty smell, and cracked or loose tiles.
- Damaged windows
Broken window panes and degraded and cracked seals around windows can result in water damage.
- Roof leaks
A leaky roof can damage ceilings and cause mold or mildew. Attic wiring can be a fire hazard if exposed to water from a roof leak. The multifaceted nature of a roof leak makes immediate restoration and repair essential.
- Foundation issues
Clogged gutters and inadequate drainage systems can also lead to water damage to the foundation.
- Sewage clogs
Signs of a sewage clog include pungent smells, gurgling noises in sewer pipes, and overflowing toilets. A sewage spill is very hazardous to the health of the workforce and customers and requires immediate professional attention.
- Sprinkler system leaks
Fire sprinkler leaks in commercial buildings are not unusual and require vigilant attention. Signs of sprinkler leaks include standing water, bulging and warped drywall, soaked carpeting, a musty smell, and visible mold.
- HVAC malfunctions
A clogged condensate drain pipe or a faulty condensate pump can cause water damage from an HVAC system.
Steps to Prevent a Commercial Water Damage Disaster
Taking the necessary measures to prevent water damage can save businesses from costly repairs and business interruption in the future.
- Schedule periodic maintenance inspections of the facility.
These inspections should target key causes and signs of water leaks. Quickly address any minor maintenance issues or water leaks before they expand in scope. Include mold testing in the inspection protocol.
- Invest in proactive, preventative maintenance.
Prevention is much less expensive than restoration.
- Implement an efficient flood warning system and action response plan.
Even though the factory, office building, or warehouse may not be in a flood plain, a severe thunderstorm can trigger a micro-flood in the parking lot, on the roof, or at an open loading dock door.
- Secure adequate property damage insurance, including flood insurance, before the emergency or water damage disaster occurs.
Water damage in commercial buildings is a serious problem that should be addressed by knowledgeable, experienced restoration specialists who possess the equipment, training, and professional certifications that validate their competency to handle all dimensions of water damage, fire damage, or storm damage disaster in a commercial environment.
As a locally owned and operated business, the SERVPRO of Crowley and South Johnson County team lives and works in the community and is close by and ready to respond immediately when a business needs commercial property damage restoration or cleaning services. Being part of a national network of over 1,700 franchises enables SERVPRO of Crowley and South Johnson County to quickly leverage a massive response. This force multiplier makes SERVPRO the commercial restoration choice for business and industry when an industrial-sized disaster strikes. For major storms and disasters, they can activate special Disaster Recovery Teams for additional resources. Service areas include Crowley, Cleburne, Joshua, Keene, Alvarado, Venus, Grandview, Godley, Rio Vista, Cresson, and Lillian.
For more information about water damage restoration in Crowley, TX, contact the office by phone at (817) 297-8588 or by email at office@SERVPROcrowley.com.
How Local Homeowners Can Tell if Their Home Needs Restoration Services After a Storm
Blog Summary: SERVPRO of Crowley and South Johnson County explains what degree of storm damage severity necessitates the services of a storm damage restoration company.
Providing flood and storm damage restoration services is the cornerstone of SERVPRO of Crowley and South Johnson County. The company’s highly trained professionals use specialized equipment and advanced training to quickly restore Crowley and South Johnson County properties to pre-storm condition. The IICRC-certified technicians are dedicated to responding immediately to storm and flood damage disasters in order to minimize secondary damage.
When a storm and flood damage disaster strikes a community, one of the most difficult questions homeowners must ask themselves is, “When is it time to call in a professional storm damage restoration team to restore our property?” When a region of the state or a single community is devastated by severe thunderstorms, tornadoes, flash flooding, or the remnants of a hurricane or tropical storm, what is the best use of resources and manpower to restore a home or business that has suffered damage? Here are some signs that the storm damage is severe enough to warrant securing the services of a property damage restoration company before the situation grows any worse.
Personal safety is the top priority. A home or commercial structure can be repaired or replaced, but personal injury or a fatality has long-term consequences that no amount of skill, time, or money can undo or repair. Homeowners should exercise extreme caution when assessing damage after a storm.
Signs that a homeowner may have sustained storm damage
- If the power is out
- If trees and debris are strewn throughout the yard or neighborhood
- If creeks and rivers have overflowed their banks
- If streets and yards are flooded
- If crawl spaces and basements are flooded
- If neighbors have sustained roof or other structural damage related to the storm
- If the weather service is calling for more extensive severe weather
- If first responders, utility vehicles, or other service vehicles are arriving in the neighborhood
The following evidence indicates that a home may have sustained storm damage that requires the services of a property damage restoration company.
- Broken windows from hail damage or high winds
- Missing or damaged shingles
Look for shingles that are curled, buckling, dented, torn, or scattered in the yard. Gaps in the shingle pattern and exposed tar paper, plywood, or OSB board are evidence of serious roof damage and possible water leak damage in the attic.
- Gutters filled with debris from the storm
- Gutters, downspouts, or flashing that is dented, dangling, or collapsed
- Missing, dented, or dangling roof vents
- Chimney damage
Dislodged bricks can allow water to leak inside the home around the chimney.
- Ceilings: water spots and yellow, copper, or brown discoloration
- Walls: cracking, peeling, or bubbling in the paint or wallpaper
- Attic: puddling water, wet insulation, moisture, and stains on support beams and roofing plywood
- Standing water in the crawl space
- Musty, earthy smell indicating mold and mildew
Mold and mildew infestation may occur in as little as 24-48 hours.
Visible gaps, curling, sagging, or buckling in the flooring are indicative of storm damage that needs immediate attention.
Storm damage restoration services provided by SERVPRO of Crowley and South Johnson County include these and other services:
- Inspection of damage and the provision of an assessment and estimate of restoration and repair services
- Handling of insurance claims from start to completion
- Emergency tarping and board up services for obvious damage to the roof, windows, or siding
- Emergency pack-up and storage of belongings
- Water removal, extraction, drying, dehumidification, and sanitization
- Document restoration
- Appliance and electronics restoration
- Furniture and upholstery restoration
- Restoration and repair of flooring, ceilings, and walls
- Mold and mildew mitigation and remediation
- Cleanup, sanitization, disinfecting, and deodorizing
SERVPRO of Crowley and South Johnson County is locally owned and operated, which means that the company is invested in the lives of the residents and businesses of Crowley, Texas, and the surrounding communities in South Johnson County. When the area is hit by a flooding or storm emergency, technicians are already nearby and ready to help. The team of damage restoration specialists takes pride in being a part of the community, and they want to do their part in making it the best it can be.
For more information about flooding and storm damage restoration in Crowley, TX, and the surrounding area, contact the office by phone at (817) 297-8588 or by email at office@SERVPROcrowley.com.
How the SERVPRO Team Instills Confidence in Customers Through Caring Customer Service
Blog Summary: SERVPRO of Crowley and South Johnson County stresses the importance of caring, compassionate customer service.
The team at SERVPRO of Crowley and South Johnson County is dedicated to providing the best and most reliable damage restoration services to people in need. As a locally owned and operated company, providing the best possible customer service is not only embedded in the company name, but it is also the cornerstone of the company’s approach to doing business.
Providing excellent customer service is the shared culture of SERVPRO franchise owners and their teams of property damage restoration professionals. They understand the value of consistently delivering premier restoration and cleaning services to every customer.
In many product and service sectors, customer service really makes a difference for the customer. An article in Forbes Magazine highlights statistics that demonstrate the importance of customer service in creating a great customer experience.
- “96% of customers say customer service is important in their choice of loyalty to a brand.”
- “73% of consumers say a good experience is key in influencing their brand loyalties.”
- “Loyal customers are five times more likely to purchase again and four times more likely to refer a friend to the company.”
- “68% of customers say the service representative is key to a positive service experience.”
- “Companies that excel at customer experience have 1.5 times more engaged employees than less customer-focused companies.”
- “Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average.”
Customers appreciate it when a company seeks out and applies customer feedback. SERVPRO’s exceptional customer service actually reduces costs to customers and increases affordability.
SERVPRO of Crowley and South Johnson County often receives online reviews from customers that greatly appreciate the team’s compassionate customer service. One customer, whose home had suffered water damage, posted the following review after SERVPRO provided water damage restoration services: “These guys are total pros! I had water damage from a roof leak in my new (to me) home, and they were able to immediately and quickly assess the situation and provide me with expert service in the cleanup. On top of that, they were patient with my questions and VERY communicative with me regarding the next steps, etc. That type of service goes a LONG way, and I was highly impressed. I have referred them to family who also had an excellent experience with the company (I’ll leave it to them to provide their own review!). Anyway, you will be well-served to consider using them for your next damage cleanup or emergency situation. A+!”
Excellent employees instill confidence in the client that the job will be done right. Customer confidence is especially important in the damage restoration industry. When their home or business has suffered water, fire, storm, or mold damage, people feel vulnerable. Employing skilled, caring, and thoughtful employees — from the person who answers the initial call for help to the technicians that provide the damage restoration services — goes a long way to relieve stress and provide the client with peace of mind and hope for the future.
The customer service of the entire SERVPRO staff made the difference for one customer, who wrote, “The team at SERVPRO of Crowley were the best in customer service. From my initial call with Joanna to the best team of professionals, Josh, Kevin & Metro, the entire team was first-rate! We read reviews about Josh and his team. Felt like we’d won the lottery when it was Josh who showed up. Hubby and I were like ‘We got Josh! We got Josh!’ He made us confident that the entire experience would turn out okay. Really exceeded our expectations! I highly recommend!”
The hallmarks of the SERVPRO effort to provide the best in customer satisfaction include:
- Twenty-four-hour emergency service
- Faster response to any size disaster
- Highly trained and certified property damage restoration technicians
- Demonstrated ability to deliver a wide array of services
- Investment in the local community
- Advanced water inspection, extraction, and drying equipment
As a locally owned and operated business, the SERVPRO of Crowley and South Johnson County team lives and works in the community and is close by and ready to respond immediately when a homeowner or business needs property damage restoration or cleaning services.
Being part of a national network of over 1,700 franchises enables SERVPRO of Crowley and South Johnson County to quickly leverage a massive response. This force multiplier makes SERVPRO the commercial restoration choice for business and industry when an industrial-sized disaster occurs. For major storms and disasters, they can activate special Disaster Recovery Teams for additional resources. Service areas include Crowley, Cleburne, Joshua, Keene, Alvarado, Venus, Grandview, Godley, Rio Vista, Cresson, and Lillian.
For more information about water, fire, or storm damage restoration, contact the office by phone at (817) 297-8588 or by email at office@SERVPROcrowley.com.
How to Avoid Fire Damage from Seven Common Winter Fire Hazards
Here to help
Blog Summary: SERVPRO of Crowley and South Johnson County offers tips on avoiding seven common winter fire hazards.
Experiencing a house fire and having to go through a fire damage disaster can be emotionally and financially devastating. The team at SERVPRO of Crowley and South Johnson County understands the stress and anxiety of such a traumatic disruption. Years of experience helping customers put their lives back together have made the company one of the highest-rated service providers in the property damage restoration industry. From the initial call until the job is finished, the technicians at SERVPRO of Crowley and South Johnson County have the knowledge and determination to make a property damage disaster “Like it never even happened.”
Seven Winter Fire Hazards to Avoid
To experience a house fire is traumatic. Within minutes, the home can be engulfed in flames. According to the American Red Cross, “Home fires can happen at any time, but they generally increase during the fall and winter, with December and January being the peak months. Home fires are also more common on Saturday and Sunday and tend to peak between 6:00 PM and 7:00 PM. Where are home fires most likely to start? Home fires are more likely to start in the kitchen than any other room in the home. The second leading cause of home fires are heating sources like wood stoves and fireplaces. Fires caused by smoking are the leading cause of deaths.”
To help keep the holidays and winter months safe, the SERVPRO team in Crowley, TX, explains seven winter fire hazards and offers tips to avoid them.
- Cooking fires in the kitchen
More house fires start in the kitchen than any other room in the house. Grease fires are a leading cause of kitchen fires. During the holiday season, the stove and oven are centers of activity. To prevent a cooking fire, never leave the kitchen unattended while food is cooling on the stove. If a situation arises that requires attention in another room, turn off the stove burners that are involved in the cooking, and if possible, remove the pot or pan from the hot burner. Be sure to have the appropriate fire extinguisher handy should a cooking fire, such as a grease fire, occur.
- Heating equipment: wood stoves, chimneys, and space heaters
To prevent this winter fire hazard, keep combustibles at least three feet away from the heat source. Combustibles include furniture, curtains, and pets. Have the chimney and wood stove inspected and cleaned annually.
Use newer space heaters that are UL-approved. Over time, dust can build up in a space heater and create a fire hazard. Annually cleaning the heater is strongly advised. Do not use an extension cord with a space heater, and do not plug the heater into an overloaded circuit.
Frequently water a live Christmas tree. If the needles begin to fall off, the time has arrived to discard the tree. Once dry needles ignite, the tree can become a raging fireball in seconds. Take down Christmas decorations soon after the holiday season. Inspect extension cords for frayed wiring. Make sure outlets are not overloaded.
- Candle fires: decorative and religious
Candles are one of the most common causes of house fires during the winter months. The month of December is the peak time for candle fires in the home. In many instances, the fire begins when decorations come into contact with the candle’s flame. An unstable candelabra displaying religious or decorative candles may tip over, potentially causing a fire. Consider using electric or solar candles. Extinguish candles when they are not in use or if they are left unattended.
- Electrical fires: faulty wiring, overloaded circuits, and extension cords
Before installation, inspect Christmas lights and other electrical decorations for damaged or frayed cords. Avoid overloading circuits or receptacles. Carefully inspect extension cords before usage since a frayed or damaged cord could cause a fire or result in electrocution and death. The few extra dollars spent on a properly rated heavy-duty extension cord could save thousands in fire damage or hospital bills.
According to the National Fire Protection Association, “Fireworks started an estimated 19,500 fires in 2018, including 1,900 structure fires, 500 vehicle fires, and 17,100 outside and other fires. These fires caused five deaths, 46 civilian injuries, and $105 million in direct property damage.”
The handling and use of fireworks are prohibited within the corporate limits of Crowley, TX, as in most cities in Texas. Nevertheless, fireworks are popular around holidays, especially New Year’s Eve. Following the manufacturer’s directions, including adult supervision, is strongly recommended.
The COVID-19 pandemic has greatly expanded the use of outdoor grills and fire pits. These simple safety tips should keep everyone safe. Position the grill or fire pit at least ten feet away from any structure. A clean grill is a safe grill. Never leave a grill or fire pit unattended. Keep a fire extinguisher or bucket of sand nearby in case the fire gets out of control.
Finally, have working smoke and carbon monoxide detectors on every floor of the house and inspect them regularly. Install ten-year, long-life batteries in the detection units. Locate fully charged and working fire extinguishers in the kitchen, garage, and near the Christmas tree. Have an evacuation plan in place so that, in the stressful environment of a fire, everyone knows what to do and where to go.
In the case of fire and water damage, the team of experts at SERVPRO of Crowley and South Johnson County have the equipment, tools, training, and expertise to take control of the situation and begin the water and fire damage restoration process before advanced secondary damage begins to take place.
For more information about fire damage restoration in Crowley, TX, contact the office by phone at (817) 297-8588 or by email at office@SERVPROcrowley.com.