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Fire & Water - Cleanup & Restoration

How to Hire a Qualified, Reliable, and Professional Damage Restoration Company

11/12/2021 (Permalink)

Blog Summary: SERVPRO of Crowley and South Johnson County shares tips to help homeowners and business owners hire a reputable damage remediation service provider.

SERVPRO of Crowley and South Johnson County is a damage restoration company made up of service professionals who understand the stress, anxiety, and frustration homeowners experience when a property damage disaster occurs. A fire and smoke damage disaster leaves its mark on everything in the home. A water intrusion through the roof grows in scope as each minute passes. Ceilings, walls, flooring, furniture, and personal belongings suffer damage.

Two challenges face the Hillsboro, TX, homeowner or business needing property damage restoration services. A prompt response on the part of the restoration company is of utmost importance. Delay in emergency tarping can add tens of thousands of dollars to the cost of the disaster, and secondary damage can develop if the crew is not on scene and active in an hour or two.

A property damage disaster also touches a homeowner or business owner at a very personal level. The home is where the heart is. A small business owner often regards his or her enterprise as a valuable investment of time, sweat, and love, not to mention money. This very personal aspect of owning property highlights the importance of hiring a reputable property damage restoration company that will treat the customer with the utmost care, honesty, and respect.

Listed below are ten key indicators that a Hillsboro, TX, damage restoration company is built on a foundation of integrity and trust.

#1. Connected to the community

Look for a company that is owned and operated by individuals who live in the community and hire from within the community or nearby. The company should also be known for investing in organizations and events that make the community a better place to live in.

#2. Experienced, trained, and certified technicians

The ideal restoration company will have been in business for many years. Experience comes with an investment of time. The owner should have a background in property damage restoration, commercial cleaning services, or a related field such as general contracting.

Technicians receive extensive training and certification across a wide array of areas. The best property damage restoration companies provide ongoing training. Certification demonstrates a strong commitment to investing in employees in a way that directly benefits both the employee and the customers they serve.

#3. Available 24/7, 365 days a year

24/7 availability demonstrates a company’s commitment to serving clients any time, any day, even on weekends and holidays. A company that makes this promise has gathered a team of employees that share this commitment to uninterrupted service.

#4. Rapid response times

The ability to respond within an hour makes a powerful statement about a company’s competency, organization, and reliability. Only the best companies can have a crew on the scene in an hour. The workforce, equipment, and materials are marshaled and deployed almost instantaneously. A quick response requires preparation, skill, and a high level of professional commitment.

#5. Thorough inspection and assessment

Upon arrival, a technician dedicated to inspection and assessment evaluates the situation and provides the customer with a detailed estimate using industry-standard estimating software. The estimate includes documentation and images.

#6. State-of-the-art equipment, technology, techniques, and cleaning materials

A reputable company utilizes industry-standard, commercial-grade equipment. Advanced water-detecting equipment is indispensable to ensure thorough drying. A property damage disaster creates a hazardous site that requires personal protective gear (PPG) and safe cleaning materials and techniques. A reputable company will not cut corners in these critical areas.

#7. Project management capacity

A truly skilled company is able to coordinate all facets of the project, including subcontractors and other vendors. Project management streamlines the restoration process and ensures seamless, competent performance.

#8. Handles insurance claims from start to finish

The insurance claims process is complicated and not something the homeowner wants or needs to tackle. A reputable company will take on this burden without hesitation. The more reputable companies, such as SERVPRO of Crowley and South Johnson County, have solid relationships with many of the insurance companies in the area. Many insurance companies recommend SERVPRO without hesitation.

#9. Has a complaint procedure that protects the customer

SERVPRO franchises such as SERVPRO of Crowley and South Johnson County are IICRC certified. This certification includes a grievance and complaint procedure that ensures customer satisfaction.

#10. Guarantees the work

One of the strongest signs that a property damage restoration company is reputable is the guarantee that bolsters the work that is provided.

To prequalify SERVPRO of Crowley and South Johnson County for water damage restoration and other property damage restoration services, contact the office by phone at (817) 297-8588. Staff can also be reached by email at office@SERVPROcrowley.com

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