Recent Why SERVPRO Posts

How the SERVPRO Team Instills Confidence in Customers Through Caring Customer Service

1/12/2021 (Permalink)

Blog Summary: SERVPRO of Crowley and South Johnson County stresses the importance of caring, compassionate customer service.

The team at SERVPRO of Crowley and South Johnson County is dedicated to providing the best and most reliable damage restoration services to people in need. As a locally owned and operated company, providing the best possible customer service is not only embedded in the company name, but it is also the cornerstone of the company’s approach to doing business.

Providing excellent customer service is the shared culture of SERVPRO franchise owners and their teams of property damage restoration professionals. They understand the value of consistently delivering premier restoration and cleaning services to every customer.

In many product and service sectors, customer service really makes a difference for the customer. An article in Forbes Magazine highlights statistics that demonstrate the importance of customer service in creating a great customer experience.

  • “96% of customers say customer service is important in their choice of loyalty to a brand.”
  • “73% of consumers say a good experience is key in influencing their brand loyalties.”
  • “Loyal customers are five times more likely to purchase again and four times more likely to refer a friend to the company.”
  • “68% of customers say the service representative is key to a positive service experience.”
  • “Companies that excel at customer experience have 1.5 times more engaged employees than less customer-focused companies.”
  • “Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average.”

Customers appreciate it when a company seeks out and applies customer feedback. SERVPRO’s exceptional customer service actually reduces costs to customers and increases affordability.

SERVPRO of Crowley and South Johnson County often receives online reviews from customers that greatly appreciate the team’s compassionate customer service. One customer, whose home had suffered water damage, posted the following review after SERVPRO provided water damage restoration services: “These guys are total pros! I had water damage from a roof leak in my new (to me) home, and they were able to immediately and quickly assess the situation and provide me with expert service in the cleanup. On top of that, they were patient with my questions and VERY communicative with me regarding the next steps, etc. That type of service goes a LONG way, and I was highly impressed. I have referred them to family who also had an excellent experience with the company (I’ll leave it to them to provide their own review!). Anyway, you will be well-served to consider using them for your next damage cleanup or emergency situation. A+!”

Excellent employees instill confidence in the client that the job will be done right. Customer confidence is especially important in the damage restoration industry. When their home or business has suffered water, fire, storm, or mold damage, people feel vulnerable. Employing skilled, caring, and thoughtful employees — from the person who answers the initial call for help to the technicians that provide the damage restoration services — goes a long way to relieve stress and provide the client with peace of mind and hope for the future.

The customer service of the entire SERVPRO staff made the difference for one customer, who wrote, “The team at SERVPRO of Crowley were the best in customer service. From my initial call with Joanna to the best team of professionals, Josh, Kevin & Metro, the entire team was first-rate!  We read reviews about Josh and his team. Felt like we’d won the lottery when it was Josh who showed up.  Hubby and I were like ‘We got Josh!  We got Josh!’  He made us confident that the entire experience would turn out okay. Really exceeded our expectations! I highly recommend!”

The hallmarks of the SERVPRO effort to provide the best in customer satisfaction include:

  • Twenty-four-hour emergency service
  • Faster response to any size disaster
  • Highly trained and certified property damage restoration technicians
  • Demonstrated ability to deliver a wide array of services
  • Investment in the local community
  • Advanced water inspection, extraction, and drying equipment

As a locally owned and operated business, the SERVPRO of Crowley and South Johnson County team lives and works in the community and is close by and ready to respond immediately when a homeowner or business needs property damage restoration or cleaning services.

Being part of a national network of over 1,700 franchises enables SERVPRO of Crowley and South Johnson County to quickly leverage a massive response. This force multiplier makes SERVPRO the commercial restoration choice for business and industry when an industrial-sized disaster occurs. For major storms and disasters, they can activate special Disaster Recovery Teams for additional resources. Service areas include Crowley, Cleburne, Joshua, Keene, Alvarado, Venus, Grandview, Godley, Rio Vista, Cresson, and Lillian.

For more information about water, fire, or storm damage restoration, contact the office by phone at (817) 297-8588 or by email at office@SERVPROcrowley.com.

I Have Minor Fire Damage In My Cleburne Bathroom – Who Should I Call?

9/9/2020 (Permalink)

Rather it is a large or small fire in your Cleburne home, SERVPRO can be there to assist your with the damages.

SERVPRO Assists Cleburne Homeowners with Fire Damage--Big or Small!

Many people might think a small fire that only left smoke damage on the sink and wall would not be worth calling a professional. But our technicians mitigate just as many minor fire cleanups in Cleburne as they do more serious ones. Everyone wants their home back to normal and looking, “Like it never even happened.”

Should I Hire a Professional For a Small Job

Any property owner deserves professional fire restoration for their Cleburne home. At SERVPRO, we put just as much effort into smaller jobs as we do large commercial jobs. When you hire us, you know you are hiring qualified professionals. There is no need to attempt to do the cleanup yourself. Often when homeowners try to take care of fire damage with DIY techniques, they end up calling in the pros. The situation can get worse if not done correctly. We also have industrial equipment and cleaning products.

How Do You Remove Smoke Odors and Soot?

A candle was lit in this bathroom. Then the match was tossed into the garbage can, and some paper caught fire. In this situation, the only things majorly affected with moderate smoke residue were a painted wall and sink. The minor stains on the sink came from the candle being knocked over in the excitement. The smoke odor was heavy in the bathroom and had spread throughout some of the house. The technicians used the following procedures to restore the home:

  • Lubricate cleaning products designed to lift the smoke film off the sink and walls.
  • Sealant paint to help with the smell, if needed
  • Hydroxyl generators to remove the foul smells.
  • Room freshening time-released scents

We understand that even if the damage is minor, it still is disruptive for you. Our technicians are available at any hour to provide fire restoration, no matter how minor it seems.  Contact SERVPRO of Crowley & South Johnson County at (817) 7297 - 8588 for quality fire restoration service. We’re Faster To Any Size Disaster.

Certified: SERVPRO Cleaned – a defensive cleaning program

5/20/2020 (Permalink)

Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open in Cleburne, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Crowley & South Johnson County today at (817) 297-8588 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Smoke Damage Clean-up

2/26/2020 (Permalink)

Our crew cleans carpets!

Not all fires can cause visible fire damage; some only cause ‘smoke’ damage. And that is exactly the case with one of our local neighbors. In this case the customer had smoke damage in their home caused by a pan that was left on top of the stove and the pan still had food inside of it, unfortunately the stove was left on – and over time the food had burned and the pan itself started to burn. Even though there was no visible ‘smoke damage’, there however was an odor throughout the house.  

Our SERVPRO of Crowley and South Johnson County was on a mission to get rid of the odor! Our crew washed down all of the walls, cleaned the air ducts and did carpet cleaning throughout the entire home. After the dedicated hours of our crew, the home was back to how it was – odorless!

In special cases like this one - give us a call! We’ll make it look {and smell} "Like it never even happened."

Faster To Any Size Disaster

2/11/2020 (Permalink)

Our SERVPRO team - are FASTER to any size disaster!

Floods are one of the most common and widespread natural disasters in the U.S. Whether your home or business is near a coastline, near a river or even in the desert, there is always potential for flood damage. Fema.gov reports in the last five years, all 50 states have experienced floods or flash floods.

According to the American Red Cross, floods cause more damage in the U.S. every year than any other disaster! The American Red Cross offers the following flood safety tips.

  • You should stay away from any and all floodwaters! Should you come up on a flowing stream, where water is above your ankles – stop! And turn around and go back! Do not attempt to try to cross it - just six inches of steady moving water can sweep you off your feet!
  • If you should come across a flooded road while driving – you should never attempt to drive through it, turn around and go another way. If you’re in your vehicle, quickly move to higher ground. Vehicles can be swept away by less than 2-feet of moving water.
  • Keep children out of the water. They are curious and often lack judgment about running water or contaminated water.

Should a flood strike your home or business, contact SERVPRO of Crowley and South Johnson County. Even minor floods have the potential to cause major damage to a structure when not treated quickly and properly, and the cleanup is often an overwhelming task. SERVPRO of Crowley and South Johnson County team is prepared to handle any size disaster. When fire and water take control of your life, SERVPRO of Crowley and South Johnson County will help you take it back!

Why We Are The Best Choice In Cleburne For Water Damage Restoration

2/5/2020 (Permalink)

This home's hot water heater malfunctioned causing damage in the garage, the master closet and wound up in the master bathroom.

Why SERVPRO Water Removal Protects Your Cleburne Home from Secondary Damage

Getting rid of water after a leak, spill, or appliance mishap in Cleburne might seem routine, even easy. Some towels, a mop, and borrowing a friend’s wet/dry vacuum should do the trick. But are there risks to managing water damage on your own? The nature of water is to spread and run away from any point of incursion. As the water moves, it can hide, percolating down layers of flooring into ceilings beneath and absorbing into porous building materials.

Follow the Water

Consumer managed water removal in Cleburne can result in secondary damage if moisture migration is not tracked, mapped, and abated. When moisture soaks into structural components or pools up in building cavities, the following complications can occur, why professional interventions are critical:

  • Crumbling of drywall
  • Bulging and eventual collapse of ceilings
  • Blistering of paint and peeling of wallpaper
  • Rusting of metal supports
  • Swelling and warping of hardwood and subfloors
  • Weakening of wood framing
  • Spreading of mold growth

Avoid Secondary Damage

Inhibiting progressive deterioration and potential microbial damage are excellent reasons why SERVPRO assistance is worth the investment. When our managers assess your water loss scenario, we go beyond a visual inspection. Using sensitive moisture detection and measuring devices, we trace any migration of water behind or under structures as well as establishing the quantity of water absorbed by porous materials.

Strategies to Remove the Hidden Moisture

Training and experience in the Institute of Inspection, Cleaning and Restoration Certification (IICRC) best practices guide our response, why SERVPRO is confident that we offer the highest quality results. We relentlessly work to remove liquid water and dry wet materials by:

  • Using controlled demolition techniques like flood cuts and drilled holes to provide access to and release trapped water.
  • Installing floor and wall drying mats that use negative pressure to suction out water.
  • Forcing warm air into confined spaces using the cuts and holes to bring moisture levels back to normal.
  • Positioning air movers and dehumidifiers to facilitate evaporation of absorbed water out of structural components and capture and disposal of the resulting water vapor.
  • Providing licensed mold remediation services if necessary.

A strong commitment to training and investment in powerful and efficient equipment is why SERVPRO of Crowley & South Johnson County is a restoration industry leader. Call us at (817) 297-8588 to give our skilled crews a chance to show you how effectively we can manage your water removal requirements.

See more about Cleburne.

SERVPRO is Always on Call to Tackle Cleburne's Fire, Store, Water, and Mold Damage Restoration Needs

1/21/2020 (Permalink)

Take a peek inside one of our trucks. We stock each vehicle in our Green Fleet with equipment to restore your home.

Is Your Cleburne Home in Need of Emergency Restoration? SERVPRO is Always Equipped and Ready to GO!

Since 2002, our team has worked hard to provide Cleburne homes and businesses with restoration services that they could trust. There were never shortages of companies from which to choose. Yet, we have pulled away from the competition with our commitment to our customers. We look forward to learning their feedback about every project we undertake. We are always looking for ways to improve in every niche of the industry. We have trained technicians capable of helping restore fire, water, mold, storm, flood, and biohazard loss, as well as the abatement of lead in residences.   

Fire Damage Restoration  

We know that fire losses can be among the most traumatic situations that our customers endure in their lifetime, and that is what has us work so quickly to soften this blow. We can immediately begin a thorough assessment of the property and ways that we can implement real-time mitigation strategies to slow the spread of damaging conditions. Removing debris and charred rubbish can help with efforts like deodorization, for example. We can also use this time to assess the vulnerability of valuables and contents in your Cleburne home to determine if relocation is in the best interest of these items. 

We can appreciate how stressful than working with your insurance company can be, especially if you are unfamiliar with what they expect and the documentation they need to approve a claim. Our team has become a trusted vendor with area insurance companies because of our fast turnaround with evidence, photographic documentation, and the needed estimates to approve work to begin. We can speak directly with your provider to save you the headache and red tape, helping to get work started quickly on your Cleburne home. 

Fire damage in Cleburne residences can often damage the structural integrity of materials, and some areas require controlled demolition and reconstruction once returned to the structure base of framing and studs. We have a full team of general contractors that can work in every phase of recovery from debris removal to controlled demolition and full-scale reconstruction. 

Water Damage Restoration

Water loss scenarios are among the most common request for service that our SERVPRO team receives, and this is due in part to the numerous ways that issues can arise in Cleburne homes. Because so many sources could exist, scoping of the job becomes a vital step. Our project management and crew chief work with the homeowner to determine the extent of the damage and an accurate record of what items have become affected and what areas of the property have fallen victim to migrating water loss effects. 

We do more than dry up water damage in Cleburne homes, however. We have effective strategies that can help us to accomplish these tasks faster than you expect. Our strategies can get accomplished through the use of advanced technologies and tools like our weighted extractors or tenting for focused dehumidification. It can also get attributed to a consistent balance of air movers and dehumidifiers to maximize even drying. 

Cleaning up after water loss events is equally essential to making these situations “Like it never even happened.” Residues and debris can stay on surfaces and flooring directly exposed to spreading water. We have potent cleaning products to remove these residues and protect the surfaces from irreparable staining. We can also ensure that mold does not become a threat in your Cleburne home by coating exposed materials and structural framework with antimicrobial spray solutions. 

Mold Remediation

When water loss incidents or high humidity levels persist for longer than 48 hours, the risk of microbial growth and their spread becomes considerable. Avoiding mold entirely in prolonged moist conditions is unlikely, as mold spores exist in nearly every environment waiting for the right circumstances to colonize on vulnerable organic material. With so many potential sources for mold damage in Cleburne homes, our SERVPRO Applied Microbial Remediation Technicians (AMRT) remain among the most extensively trained and educated of our team. 

Because we can appreciate how health-hazardous colonization can be for Cleburne homes, our experienced professionals offer a free assessment and inspection to determine the spread and severity of mold conditions if you suspect its presence in the property. We have advanced remediation strategies for removing active colonies and returning your house to a safe environment. 

While the most effective remediation strategy involves controlled demolition by our licensed mold remediation contractors (MRC1353), we can also utilize strategies like media blasting. This abrasive strategy removes the surface colonization without damaging the substrate underneath. Also, soda blasting for Cleburne homes can help to reduce the harsh, musty odor that mold colonies emit. 

Storm Damage Restoration

While there is nowhere in the country wholly protected from harsh storms and severe weather conditions, Cleburne is vulnerable to many different types of violent weather events, including tornadoes, hail, torrential rainfall, and more. All of these have the strength and severity to compromise structures and welcome flooding or other damaging effects. Our general contractors can help with emergency board up and tarping services to reduce this penetration of flooding so our team can begin drying out a property. 

Before extraction can begin, our team can perform a thorough hazard assessment to identify risks that could exist, including structural collapse or electrical shock. We have top-tier extraction equipment that can provide a steady, quiet draw of standing water from your Cleburne home, even without the availability of electricity. We can also implement advanced drying strategies, including drying mats for hardwood flooring or positive pressure systems to drywall and ceiling cavities. 

Cleaning up after a flood loss in Cleburne homes can be challenging when contamination is a factor. Remaining structural elements require thorough cleaning with disinfectants and antimicrobial sprays. We have a division of biohazard cleaning technicians that can help to clear up any severe contaminants like sewage, as well. 

We know how vital loyal customers are to the continued successes we’ve seen for nearly two decades. We have a fast response to emergencies and can work to provide the most cost-efficient solutions to return your home to preloss condition. Let our SERVPRO of Crowley & South Johnson County show you how we can help by calling (817) 297-8588. 

More about Cleburne.

2020 Resolution Plan Ahead

1/9/2020 (Permalink)

With each New Year, many people resolve to better themselves or some part of their life. This year, make a resolution to be READY. No one ever plans on a disaster or water or fire damage to strike, but you can prepare for it. The SERVPRO’ Emergency READY Profile (ERP) will help ensure your business is “Ready for whatever happens” in 2020.

            In the event of an emergency, the ERP can help minimize business interruption by having an immediate plan of action in place for your facility. The ERP is a comprehensive document containing critical information about your business, including emergency contacts, shut-off valve locations, and priority areas. The ERP also establishes your local SERVPRO’ franchise professional them as your disaster mitigation and restoration provider, giving you access to more than 50 years experience and a system of more than 1,700 franchises strong. The ERP is a no-cost assessment; all it requires is a little time, making it a great value that could save you time and money in the future. By downloading the free SERVPRO’ READY mobile app, this important information is stored electronically and can be accessed using your mobile device putting immediate help right at your fingertips.

            Preparation is key to making it through any size disaster, whether it is a small water leak, a large fire, or an area flood. Having a plan in place may help minimize the amount of time your business is inactive and get you back in your building faster following a disaster. Don’t wait until a disaster strikes—resolve to be READY by contacting your SERVPRO of Crowley & South Johnson County today to establish your Emergency READY Profile and be “Ready for whatever happens” in 2020.

Crowley Properties Benefit from SERPVRO Water Damage and Restoration Methods

1/6/2020 (Permalink)

SERVPRO's Advanced Equipment and Fast Response Time Mitigate Water Damage to Crowley Area Homes

How Fast Water Removal Can Lessen Loss in Crowley Homes

The two most common rooms that receive water damage in a Crowley home are the kitchen and bathroom, due to the sheer number of pipes and appliances that use water. These two rooms are followed closely by the laundry room and utility room or basement where the hot water tank is.

When any of these rooms in a Crowley home require water removal, the one thing they all have in common is cleanup efforts needed to begin as quickly as possible. Water migrates rapidly and wicks into sheetrock and under floors. The longer it takes to clean up, the more damage it does.

Why SERVPRO?
The technicians pay great attention to the details of the property. We use our advanced equipment to scope the home and look for all areas of water. Using this powerful extraction equipment, we extract the water from floors, behind walls, and other hard-to-reach areas as needed.

Extraction Preps for Drying
The detailed attention to water removal gets the loss area for drying. It is common for SERVPRO techs to make several passes during the extraction phase to ensure we pull up the maximum amount of moisture as this lessens the amount of time required for drying the property.

Professional Drying Equipment
SERVPRO does not use fans to dry properties; we use high-velocity air movers which are driven by centrifugal or axial forces. These little machines deliver air at such a high speed; it causes embedded moisture to rise. The dehumidification equipment captures this moisture and ports it away. This action results in progressively drier air circulating in the loss area and thoroughly drying the property to pre-water loss condition.

Avoiding Mold
SERVPRO techs undergo extensive training and hold a certification in mold remediation #MRC1353. We know the conditions conducive to mold growth and how to inhibit infestations through professional-grade antimicrobial cleaners and the application of sealants when needed.

SERVPRO of Crowley & South Johnson County stands ready to assist property owners with water removal of any size. Call (817) 297-8588, and our certified technicians arrive quickly to make the water loss "Like it never even happened."

We Are The Leader In Flood Damage Restoration in Cleburne

12/2/2019 (Permalink)

After all of the water was cleaned up, the team placed plenty of drying equipment to finish the job in this home when it was hit with flood damage.

Remedying Flood Damage to a Cleburne Home

Every year, Texas homeowners must be wary of flood damage to their homes. Flooding is the second most common claim most homeowners can make when it comes to property damages, behind wind and hail damage. In 2015 alone, over 6,000 flood claims were filed with total damages over $441 million. This marked the 13th most significant event in total claims payments, with payouts averaging at a whopping $66,295.

If your Cleburne residence needs fast flood damage removal, SERVPRO technicians can be at your door within hours of your call. These teams know the ins and outs of flood damage cleanup and mitigation, and use state-of-the-art technologies to get the job done right for you. If your home requires mold remediation after disaster cleanup, your local SERVPRO is also licensed to provide mold remediation services (#MRC1353).

Top-of-the-Line Disaster Mitigation Equipment

SERVPRO, run by a tight-knit, family-oriented crew, prioritizes coming together and aiding families and the community at large with high-end, commercial-grade equipment. This includes drying water-damaged structures with centrifugal air movers and dehumidifiers, removing odors with specialized deodorization equipment, and using a variety of OSHA-approved, EPA-registered cleaning agents to disinfect surfaces.

How SERVPRO Can Help

When your home has fallen victim to flooding damage SERVPRO technicians are ready to bring their own power sources, if needed, to remove water and contaminants from your home. Some items may need to be removed from the home and disposed of at the discretion of homeowners and insurance adjusters, such as flood-saturated carpet. Other structures, like drywall and wood supports, can be salvaged by high-velocity centrifugal air movers and industrial-grade low grain refrigerant dehumidifiers, as well as desiccant dehumidifiers. 

Before drying, however, technicians must thoroughly disinfect surfaces and ensure proper ventilation for walls with flood cuts and weep holes. Not only do these techniques promote ventilation in waterlogged walls and ceilings, but they allow for drying of the interior layers of drywall and sheetrock, which often include materials like gypsum and cardboard.

SERVPRO of Crowley & South Johnson County Is a team you can count on to be Faster to Any Size Disaster. If your home has experienced flooding or other types of disaster, call your local team today at (817) 297-8588.

See more about Cleburne.

Some Steps to Cleburne Standing Water Removal

11/15/2019 (Permalink)

SERVPRO's up to date and effective water removal equipment can be the difference between secondary damages or effective remediation. Call right away.

Choosing the Right Tool for Extraction in Cleburne Homes

Removing standing water from Cleburne homes is rarely something that homeowners can manage entirely on their own. With the sensitive timetable present after water damage occurs until affected surfaces and contents become irreparably destroyed, it is vital to get experienced and qualified professionals in your house to help. Our SERVPRO team has accreditations through the Institute of Inspection, Cleaning and Restoration Certification (IICRC) in Water Restoration (WRT), Applied Structural Drying (ASD), Applied Microbial Remediation (AMRT), and Health and Safety (HST.)

The need for water removal in Cleburne homes is not something that can go away on its own, even if this water level gradually recedes. Materials are continually absorbing this standing water, and it permeates walls and flooring to reach previously unaffected areas of the property. Extraction becomes one of the most vital steps to preventing this migration, and that process can begin shortly after our professionals first arrive at your damaged residence.

Our SERVPRO team has a large inventory of cutting-edge, advanced equipment to help in every phase and process of recovery work that we attempt. With extraction, we need a broad range of equipment to address various severities, complicated areas of the house, and available power. The objective is to offer every customer the right tool for the job so that water removal happens efficiently. Not only can this save you money, but it also helps to limit the deterioration of materials and the further migration of water loss effects.

We have multiple choices when it comes to extraction devices, and these include:

  • Light wands with wet-vacs
  • Portable sump pumps (electric) 
  • Trash pumps (gas) 
  • Weighted remote-controlled extractor (ride-on)
  • Engine-driven extractor truck 

The right choice in equipment for your home depends on where the damage is and how severe this situation has become. You can count on the experience of our SERVPRO of Crowley & South Johnson County team, and our professionals to arrive with the full range of extraction tools listed above to help. Give us a call today at (817) 297-8588.

Click here for more information about Cleburne.

SERVPRO is always here to help 24/7/365

9/21/2019 (Permalink)

SERVPRO of Crowley & South Johnson County is ready to respond to any size disaster like this 100,000 square-foot flooded warehouse.

SERVPRO is a nationwide network of franchised locations with a physical presence in virtually every community in the US and parts of Canada. We are a network of over 1700 individually owned and operated franchise locations, with the combined capability to respond to any loss at any time. We are also a part of the communities in which we operate, so that each community is represented by a small business owner who can assure you will receive personal service.

With over fifty years in the industry we are a leading provider of Fire & Smoke Damage Restoration, Water Damage Restoration, Mold Remediation, and Commercial Large Loss Restoration services.

If your home or business in Crowley, Cleburne, Alvarado, Burleson, Joshua, Granbury, Glen Rose, or Fort Worth requires services, SERVPRO of Crowley & South Johnson County has the people, the equipment, the training, and the experience to handle any size loss. W e are always here to help 24/7/365.

We can be reached by calling 1-866-737-8899 anytime you need us.

Why Choose SERVPRO? Because We'll Be There Fast

3/22/2019 (Permalink)

When disaster strikes your home or business, time becomes an especially precious commodity. When it is your home or livelihood on the line, you don't have the benefit of waiting for help-you need it right away.

SERVPRO of Crowley & South Johnson County knows that a fast response is crucial, which is why "Responding faster to any size disaster" is more than just a slogan to us.

Why a Quick Response Matters

When it's your belongings or business on the line, time is not a luxury you have regarding disaster cleanup. This is especially true when water damage has come into play.

It takes mere minutes for water to spread throughout your property, where it will saturate everything in its path. The walls, floors, upholstery and your belongings are fast casualties of water.

The effects of water damage within the first 24 hours include:

  • Drywall beginning to swell and break down
  • Dyes and inks from cloth and paper items spreading and staining
  • The beginning of a musty odor
  • Metal surfaces beginning to tarnish
  • Furniture beginning to swell and crack

The damage continues to worsen as time goes on. Between 48 hours to a week later, you could begin to see:

  • Swelling and warping of doors, windows and studs
  • The growth and spreading of mold and mildew
  • The possibility of serious biohazard contamination
  • Metal beginning to rust and corrode
  • Paint beginning to blister
  • Wood flooring swelling and warping

Water damage that is left for over a week can lead to dramatically increased restoration time and costs and can also impact the structural safety of your home or business.

How We Will Help

SERVPRO of Crowley & South Johnson County can provide an immediate response to any size disaster, which can help minimize the damage and help keep the cleaning and restoration costs manageable.

Our trained cleanup and restoration specialists can be dispatched to your property or business at any time, no matter what day or time it is.

Being a locally owned and operated franchise helps us be close by and ready to respond whenever the call comes. A major perk of being part of a national network of over 1,700 franchises is that we have access to more resources for the cleanup and restoration projects that may be larger or stem from major storm situations.

Remember, if you need us, we'll be there-no matter the time or day. The team of highly trained experts at SERVPRO of Crowley & South Johnson County is available for emergency cleanup and restoration services 24 hours a day, seven days a week.

Do You Need A Professional Mold Remediation Company?

3/11/2019 (Permalink)

A slow leak from a toilet supply line may go undetected until it is too late to mitigate the water damage, leading to a mold issue.

In the State of Texas there are regulations designed to protect consumers. The regulations are known as The Texas Mold  Assessment and Remediation Rules. This document can be downloaded from https://dshs.texas.gov/mold/RULES-AND-REGULATIONS.doc?terms=mold 

The rules serve multiple purposes in protecting consumers. One is to help prevent consumers from being exploited by unscrupulous, and sometimes unqualified, contractors who utilize fear mongering techniques to prey on unwary consumers. Another purpose is to help consumers assure their property is restored using scientifically-based processes so the air quality in their living environment is safe and healthy.

It is very important, of course, to select a restoration contractor who is properly licensed and who follows the protocol developed by a licensed mold inspector. SERVPRO of Crowley & South Johnson County is just such a company. Our trained experts will assure your property receives the professional attention it needs and deserves.

Here Are the 3 Classifications of Water Damage | SERVPRO® of Crowley & South Johnson County

2/26/2019 (Permalink)

There are three different types of water to familiarize yourself with when it comes to water damage—clean, gray and black. Understanding the differences in these types of water will also help you understand how to better handle the situation if you find yourself facing water damage.

With water damage comes cleanup and restoration, regardless of what type of water has caused the damage. The most important step to take is to remove all the moisture and damp items quickly, so that mold does not have the chance to flourish in that mold-inducing environment.

<h4to-clean-water">Introduction to Clean Water

Much like its name states, clean is considered just that, “clean,” and is not the type of water that will pose an immediate threat to your health as it is free of contaminants. Clean water is a result of:

  • Broken water lines
  • Malfunctioning appliances
  • Toilet holding tanks
  • Snow melt and rainwater

This type of water damage is the easiest type to clean up as there will be fewer microbes living in this water, but you must still follow the 48-hour rule where mold is concerned. Also, after that amount of time and if it has had contact with the surfaces of a building, clean water becomes “gray” water.

<h4to-gray-water">Introduction to Gray Water

When you find yourself in a gray water damage situation, cleanup and restoration can become a bit more involved and serious. This is water that may pose a health risk because it will contain chemical or biological contamination. While the contamination is still slight, it would need to be thoroughly treated before being safe to consume.

Gray water can come from dishwashers, aquariums, showers, etc. The 48-hour exposure time applies here as well, as gray water becomes black water if not quickly and properly treated.

<h4to-black-water">Introduction to Black Water

When you have black water, you will find yourself in the most serious of the three classifications because this water is considered highly contaminated by harmful chemicals and biological matter.

Included in this category would be floodwaters containing soil and any sewage. Sewage is contaminated with microbes and laden with bacteria, protozoans, molds, fungi and more, which can be harmful to humans.

Some of the diseases that can be transmitted by black water are:

  • Cholera
  • Typhoid
  • Hepatitis
  • Gastroenteritis-type illnesses

Always consider floodwater black water because as it travels it will be picking up contaminants along its path.

These three types of floodwater that are involved in water damage are recognized by the Institute of Inspection, Cleaning and Remediation Certification(IICRC), which is an organization that certifies and sets the standard for all the cleaning and restoration companies. Our technicians all study IICRC standards and best practices in water restoration and are available to help determine the steps to take to get your home back to normal.

It doesn’t matter what type of water has caused damage to your home or business, SERVPRO® of Crowley & South Johnson County is here to help get the situation under control and make it "Like it never even happened." Don’t hesitate to reach out to us if you need emergency cleanup and restoration services!

How Can I Secure my Home and Belongings After a Fire?

2/14/2019 (Permalink)

Ensure that Property is Secured

When a fire occurs, your home can become vulnerable to further loss if it is not properly secured.  Here are some things you can do to make sure your home and property are safe after a fire:

  1. Board up any holes left by the fire. It will prevent further losses. SERVPRO of Crowley & South Johnson County can provide board up services for you.
  2. Remove any property that is undamaged by the fire.
  3. If you will not be staying in the home during cleanup and restoration, make sure to remove valuables such as antiques, jewelry, and family heirlooms.  
  4. Make sure to gather and remove important documents and personal identification in case they are needed.
  5. File a Claim Immediately. The longer you delay, the more damage will be caused by soot and smoke.

Consider the above measures to reduce the impact of fire damage. Call SERVPRO of Crowley & South Johnson County to schedule your board up and cleaning.

Skilled Cleanup Services

2/7/2019 (Permalink)

Several benefits result from seeking qualified storm cleanup and storm remediation. Storm damage often creates unseen roof damage and wind damage issues necessitating roof repair. It may cause flood pump failures and groundwater concerns. As a professional home restoration firm, SERVPRO of Crowley & South Johnson County considers all types of possible hurricane damage and storm restoration issues, from roof leak and roof repair issues to hail damage repairs and long-term water restoration problems.

From replacing a damaged flood pump to verifying safe water restoration, these professionals offer valuable services. Ask SERVPRO of Crowley & South Johnson County  to extract dirty groundwater from the premises, assess wind damage and roof damage, document auto hail damage, and perform many other types of storm remediation.

Visit http://www.SERVPROofcrowleysjc.com for more information on storm damage.

Creating a Severe Weather Plan With Your Family | SERVPRO® of Crowley & South Johnson County

1/30/2019 (Permalink)

Yes, we have come a long way when it comes to advance warning for some types of severe weather, but there are going to be times where Mother Nature will manage to catch us without warning.

We have identified some steps you can take and safety tips that will ensure your family is prepared for various severe weather happenings.

Creating a Family Emergency Plan

One of the best ways to help your family stay as safe as possible in the event of severe weather is to have an established family emergency plan available.

If you have taken the steps to provide your family with an emergency plan, be sure to practice and review it as the weather seasons change to ensure everyone knows exactly what to do.

If you’ve not yet created a family emergency plan, take a look some things to consider when developing one:

1. How Will You Receive Emergency Alerts?

Thanks to the availability and abundance of smartphones technology today, it is easy to receive emergency alerts and warnings right at your fingertips. If you have a weather app or Google on your smartphone, you will quickly receive emergency alerts, providing you with valuable time to act in severe weather situations. But remember, warnings and alerts are still broadcast over radio and TV.

2. What Are the Storm Shelter Options?

If you live in an area where tornadoes are common, hopefully you have a basement available for shelter, but if not, find an interior room on the lowest level that is away from corners, windows, doors and outside walls. There are other situations besides tornadoes that require some sort of shelter, and you can learn more about those situations that call for them by visiting ready.gov.

3. Do You Have Multiple Evacuation Routes?

By mapping out multiple evacuation routes in the event hurricanes, flooding and fires force you from your home in a hurry, you allow for the possibility that your chosen route becomes impassable and will have other ways to escape. Also, have escape locations in mind that will allow you to bring your pets along the way if you have furry family members to evacuate also.

4. How Will We Communicate in Severe Weather?

Cell phones are generally a reliable way to communicate with your family; that is until the cell tower is damaged by the weather or there is no power available to recharge your cell phone battery or your phone is left behind or lost. Your family needs to have an alternative emergency communication plan in place, as well as a safe meeting place if any of you get separated.

If a storm does cause damage to your home or business, don’t hesitate to call your friends at SERVPRO® of Crowley & South Johnson County to get the cleanup and restoration process started.

Items That Could Cause Water Damage in Your Home | SERVPRO® of Crowley & South Johnson County

12/4/2018 (Permalink)

Severe weather is often one of the first things that comes to mind when thinking about water damage. While storms and flooding are a major cause of water damage, they are often not the only cause for water damage. Instead, various items in your home can be responsible for many water damage situations.

What You Need to Know

Water damage is something that many homeowners will face, and it is the third most common reason for homeowners insurance claims between 2011 and 2015, with an average payout of $8,861 per claim.

First, let’s learn the difference between water damage and gradual damage, the latter of which can impact insurance claims.

Gradual damage is anything that happens over time, such as plumbing issues in the walls causing damage to the walls, ceilings or floors, or water damage caused by cracks in the foundation. Unfortunately, many of these are not covered by homeowners insurance, while storm-related water damage usually is.

A List of Common Culprits

According to the Insurance Institute for Business & Home Safety (IBHS), the main causes of water damage are:

  • Plumbing supply system failures, which can involve frozen pipes that can burst because of the increase in water pressure caused by freezing water or when the supply system material fails and causes a leaking or pipe to burst. Per IBHS, plumbing supply system failures are the leading source of residential water losses and cost an average of $5,092 per incident after the deductible. Also, homes that are 16 to 40 years of age make up a larger group of supply system material failure claims.
  • Plumbing drain system failures can occur when a sewer drain backs up and overflows into a home or from a breakdown of materials used. In their study, IBHS found that 52% of drain system failures were caused by sewer backups, and 37% were related to material performance issues. Also notable is that the average drain system failure was more expensive in southern region states than in northern region states.
  • Toilet failures are the second highest source of residential water loss after plumbing supply system failures and can be caused by faulty fill valves or clogged drain lines. According to IBHS, toilet failures that happen on the first floor of a home are more damaging and result in more claims than those that happen in basements or upper floors.
  • Water heater failures. When water heaters reach their life expectancy, the tank will start to rust and corrode, resulting in leaking or bursting issues. IBHS found that 69% of all water heater failures resulted from a slow leak or sudden burst and, on average, cost $4,444 per incident after deductible.
  • Washing machine failures are typically caused by supply hose failures, machine overflows and drain line failures. Washing machines are one of the top 10 sources of residential water losses. Per IBHS, supply hose failures accounted for more than half of all washing machine-related losses.

If you experience water damage in your home, our team at SERVPRO® of Crowley & South Johnson Countyis available to help with cleanup and restoration, making it look “like it never even happened.”

Copyright © 2018 SERVPRO of Crowley and South Johnson County

3 Reasons To Check Under Your House After a Flood

11/13/2018 (Permalink)

Mold damage in a Crowley, TX home

Check Under Your House After a Flood

When flood waters fill your space, you may find damage all over. Water can run down your walls, pool in your basement and stain your ceilings. How can you properly clean up after a home flood? Because there are so many potential damages, you need to check every part of your house after a flood. Your water damage restoration team in Crowley, TX, may encourage you to look in your crawlspace for the following reasons.

1. Poor Drainage

Do you already know that your crawl space has poor drainage? If you've had flooding issues in the past, it gives you even more reason to check under your home after a flood. Storm damage can cause standing water to invade the lower levels of your home. Even if other areas of the house were free of flooding, poor drainage may cause excess ground water to run into your basement.

2. Mold Growth

If you don't check under your house after a home flood, you may encourage mold growth. Whenever excess moisture is left unattended, it increases the risk of mold growth. Even if the water drains out, you may still have high humidity in this small space. The high humidity may be enough to start a mold colony if you do not dry out the space properly.

3. Building Materials

You also need to check under your crawl space to make sure all of your building materials are in good shape. Your restoration company may check on the beams to make sure they are not warped. Other building materials to check on include insulation and vapor barriers. Failing to repair and replace these items after a flood can leave your home vulnerable to further damage.

Storms can cause a home flood. It is important you have this type of damage properly cleaned up to ensure your house does not suffer from secondary damage. Most homeowners are aware they need to clean up roofing systems and interior rooms, but you may also need to check under your house for more flooding damage.

3 Reasons to Call a Restoration Company

9/28/2018 (Permalink)

Flooded classroom due to a broken pipe in Keene, TX

If a broken pipe at your business left you with a water damage situation, you may be wondering if you should seek help from a trained technician to handle the pipe burst cleanup process and restore your property. The short answer is that you really should. Read on for 3 reasons why a water and sewer cleanup company is almost always needed in this situation.

1. They Can Help With Remediation

A host of other potential problems can arise from water damage, including mold growth and structural weakness. The right restoration company will be able to help you not only clean or restore everything that has been water damaged, but will also be able to help you mitigate any issues with fungi or other secondary concerns arising after a pipe bursts.

2. They Respond Urgently

With pipe burst cleanup matters, time is everything. The longer water sits, the more likely it is to cause further damage or become contaminated. Many certified companies operate on a 24 hour basis and are dedicated to responding quickly to emergency moisture situations.

3. They Know Cleanup

From cleaning wet surfaces to drying important documents, water damage specialists know how to help you get your business and property back running smoothly by understanding the many different issues that can arise after a pipe incident. They have seen some of the worst wetness nightmares that you can imagine, and will not be intimidated by a complicated job.

You may be tempted to sweep a broken pipe issue under the rug or handle the pipe burst cleanup process on your own. However, experienced Keene, TX, restoration technicians understand what can happen to commercial buildings like yours when large amounts of water come into play. If you let these knowledgeable professionals tackle the accident, you can spend more time on getting your business back to a normal state of operation.