Operations Manager, Joanna Lasiter, has been with us for several years. She started as a Marketing Representative, later transferred into our Office division, and was then promoted to Office Manager.
In addition to being our resident expert on Xactimate, Work Center, Dry Book, ScanER, Assured Pack Out, and many other support systems we use, she is also one of our subject matter experts on water and fire restoration.
Joanna has completed the SERVPRO Employee Certification Training Program, and is also a IICRC-certified Water Restoration Technician.
Joanna also holds a Masters of Divinity Degree from Southwestern Baptist Theological Seminary.
She stays very busy in her personal time with church and school activities with her family.
She has been instrumental in building many of the strong relationships we have with customers and centers of influence, not only as a result of personal interactions as a Marketing Rep, but she continues to enhance these through her interaction with them in her current capacity.
Joanna is a very dedicated, and conscientious employee who is greatly appreciated by the owners as well as the other team members.